Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model and serial numbers can be found on the nameplate on the side of the units.
Why it was recalled
Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
Incidents and injuries
The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
Official remedy
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
Product and sales details
- Recall number
- 20-083
- Units
- About 1,650 (in addition, about 380 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.
- Importer
- Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada
Lennox Ductless Single-Zone and Multi-Zone heat pumps
Recall contact information
Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.