Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
WA49BWA50BWA51AWA52AWA54AWA55AThe model and serial numbers are found on the washer's label attached to the inside of the top lid.
Why it was recalled
The washing machines can short-circuit and overheat, posing a fire hazard.
Incidents and injuries
Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Three consumers have reported injuries due to smoke inhalation.
Official remedy
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.
Product and sales details
- Brand
- Samsung Top-Load
- Recall number
- 23-080
- Units
- About 663,500
- Manufactured in
- United States
- Sold at / sales period
- Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1,500.
- Distributor
- Samsung Electronics America Inc., of Ridgefield Park, New Jersey
Samsung Top-Load Washing Machines
Recall contact information
Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. ET daily.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.