Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
FEFBZ90GCFEFLMC55GCFEFLZ87GCGLEF396ABGLEF396AQGLEF396ASGLEF396CQGLEF396CSGLEFM397DBGLEFM397DQGLEFM397DSGLEFM97FPBGLEFM97FPWGLEFM97GPBGLEFM97GPWLEEFM389FEPLEF398ACPLEF398CCPLEF398DCPLEFM399DCPLEFMZ99ECPLEFMZ99GCPLEFZ398ECPLEFZ398GCThe brand name, model, and serial number for each unit are located on the frame of the drawer at the bottom of the unit when the drawer is opened.
Why it was recalled
Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or 3) heat to different temperatures than selected. This poses fire and burn hazards to consumers.
Incidents and injuries
Since the recall was announced in August 2009, Electrolux has received at least 212 reports of the ranges behaving erratically, including 14 reports of fires and eight reports of injuries involving burns to hands or arms, as well as smoke inhalation.
Official remedy
Contact Electrolux or register online to participate in the recall. Based on the serial number, it will be determined if consumers have a range that can be repaired or not. Consumers with impacted ranges should contact Electrolux for steps to avoid a burn injury, including not leaving anything on the range when it is not in use. If the range is repairable, a free inspection and repair will be scheduled. If the range is not repairable, consumers will receive a refund in the form of a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their recalled range, once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul-away fees.
Product and sales details
- Manufacturer
- Electrolux Home Products Inc., of Charlotte, North Carolina
- Recall number
- 24-235
- Units
- About 203,000 (The ranges were previously recalled in August 2009)
- Manufactured in
- United States
- Sold at / sales period
- Sears and independent appliance stores nationwide from June 2001 through August 2009 for between $1,000 and $2,500.
Frigidaire and Kenmore Smooth-top Freestanding Electric Ranges
Recall contact information
Electrolux Group toll-free at 888-845-8226 from 8:30 a.m. to 8 p.m. ET Monday through Friday, by email at potentiometerrecall@electrolux.com or online at https://www.ema-recall.com/potentiometer or www.potentiometerrecall.com or www.frigidaire.com and click on "Recall Information" at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.