Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
IP175SIP199SIP175199CIP199199CThe top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers.
Why it was recalled
The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
Product and sales details
- Recall number
- 25-313
- Units
- About 2,030 (In addition, 249 were sold in Canada)
- Manufactured in
- Japan
- Sold at / sales period
- Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000.
- Importer
- Rinnai America Corporation, of Peachtree City, Georgia
Rinnai i-Series Plus gas boilers
Recall contact information
Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.