Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
KCES950HSSKCES950HBLKCES956HSSKCES956HBLWCE97US0HSWCE97US0HBWCE97US6HSWCE97US6HBJEC4430HSJEC4430HBJEC4536HSJEC4536HBJEC4424HBJED4430GBJED4536GBJED4430GSJED4536GSThe brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop.
Why it was recalled
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
Incidents and injuries
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.
Official remedy
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Product and sales details
- Brand
- Whirlpool
- Manufacturer
- Whirlpool Corporation, of Benton Harbor, Mich.
- Recall number
- 19-189
- Units
- About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
- Manufactured in
- United States
- Sold at / sales period
- Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Recall contact information
Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.