Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
CX-199CX-150The CX Combi Boilers are rectangular metal boxes with a control panel on the front and a red IBC label in the top left corner.
Why it was recalled
A combi (or combination) boiler is a type of gas boiler that provides both a home's hot water and central heating. The hot water can exceed the temperature set on the control panel, posing a burn hazard to users.
Incidents and injuries
The firm has received five reports of the hot water temperature fluctuating while in use. No injuries have been reported.
Official remedy
Contact IBC to schedule a free in-home repair by an authorized technician, who will install a mixing valve, if needed. Consumers can continue to use the recalled boilers for central heating.
Product and sales details
- Brand
- CX Series Combi
- Recall number
- 25-441
- Units
- About 1,100 (In addition, about 880 were sold in Canada)
- Manufactured in
- Canada
- Sold at / sales period
- Home improvement distributors nationwide from May 2023 through June 2025 for between $4,700 and $5,100.
- Importer
- IBC Technologies USA Inc., of Lawnside, New Jersey
CX Series Combi Boiler
Recall contact information
IBC toll free at 844-432-8422 from 8 a.m. to 4:30 p.m. ET Monday through Friday, email at sales@ibcboiler.com, or online at www.ibcboiler.com/recalls or https://www.ibcboiler.com/ and click on "Recall" located at the bottom of the webpage.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.