Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
VRS-150VRS-199VRP-150VRP-199PLUS-150PLUS-199VTS-150VTS-199VTP-150VTP-199The white label on the side of the boiler has the model number bolded, near the top of the label.
Why it was recalled
The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.
Incidents and injuries
The firm has received 33 reports of cracked exhaust ducts allowing exhaust fumes to leak out. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
Product and sales details
- Recall number
- 26-026
- Units
- About 36,700 (In addition, about 3,500 were sold in Canada)
- Manufactured in
- South Korea
- Sold at / sales period
- In-store and online at Best Buy, Dick's Sporting Goods, Nebraska Furniture and ABT stores nationwide and online at nordictrack.com and Amazon.com from November 2018 through April 2022 for about $1,700.
- Importer
- VESTA.DS, Inc., of Ontario, California
VST gas-fired tankless water heaters
Recall contact information
VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
CPSC record last published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.